Consumer Complaints

  • To receive complaints from the complainant through telephone, website, letters and walk-in to Consumer Complaint Management Centre (CCMC).
  • The complaint will be channelled to the respective agencies. Please take note that not all complaints received are under the Ministry’s jurisdiction to be resolved.

Users are often misled by:

  • Fraudulent Services
  • Fraudulent Pricing
  • Internet Transaction Fraud
  • Sales of Petroleum Substances
  • No Price Tag
  • Motor Vehicle Workshop
  • Telecommunications Services
  • Scams Scratch and Win
  • Fraudulent Hire Purchase Agreement
  • Malpractice of Direct Selling

If a consumer is not satisfied with the price or quality of goods or services, he/she may refer to MDTCC via: