Consumer Protection Programme

Responsible towards the consumer protection affairs through new laws and policies review and proposal to protect consumer, receive consumer complaint and act as a secretariat to the National Consumer Advisory Council (NCAC).

CONSUMER COMPLAINT

  • To receive complaint from the complainant through telephone, website letters and visits the BHEP Office in person.
  • The complaint is channeled to the respective agencies. Please be informed that not all received complaint is under BHEP jurisdiction to resolve

THE REVIEW ON NATIONAL CONSUMER POLICY (NDP) and CONSUMER MASTER PLAN (CMP)

The Ministry has identified the need to review the National Consumer Policy (NCP) and Consumer Master Plan (CMP) which were established in the year of 2002 and 2003 respectively. The review is important in ensuring that NCP and CMP study is essential in ensuring the relevance of National Consumer Policy and Consumer Master Plan with current conditions in protecting the interests of consumers in this country.

REVIEWING THE CONSUMER PROTECTION ACT 1999 (Act 599)

Consumer Protection Act (CPA) 1999 (or Act 599) came into force on the 15th of November 1999 to provide legislative provisions for consumer protection.

Since then, four amendments have been made in the year of 2002, 2003, 2007 and 2010.

Amendment 2002 – Amendment of Subsection 17 (1) listing the types of Future Services Contract gazette by the Ministry for the purpose of the section.

Amendment 2003 – increasing the TTPM’s membership to include members from judicial and legal services as well as increasing the TTPM’s award from RM10, 000 to RM25,000.

Amendment 2007 – widening the scope of Act 599 to include the electronic commerce transactions.

The latest amendment in 2010 aims to make expand existing provisions in ensuring the Act remains relevant to the changes in current trade practices as well as providing more protection to the consumers. This amendment introduces two new parts namely Part IIIA: Unfair Contract Terms which defines the provisions to protect consumers from unfair terms in a standard form contract and Part XIIA: Committee on Advertisement which provides power to the Minister to establish a committee, to monitor and take necessary action against the supplier that produces false and misleading advertisement.

SECURITY STANDARD RULES OF CHILDREN TOYS

The Ministry is focusing toward the effort in implementing the Consumer Protection Rules (Compliance towards Security Standard) 2008, Consumer Protection Rules (Children Toys Security Standard) 2008 with mandatory.

The main purpose of these rules is to ensure that the local market is free from dangerous toys for the children safety.

All children items production are required to comply with the specified safety standard as provisioned under Section 19, Division III, Consumer Protection Act 1999.

This rule is under final process before it will be gazette in the near future.