soalan lazim2|hubungi kami2|aduan2|petalaman3

Consumerism Movement Development Programme




Skuad Pengguna was formerly known as Sukarelawan Pemantau Harga (SPH) – (Voluntary Price Monitor) (SPH) (2001-2006). In 2006 – 2011 it was known as Rakan Pengguna (Consumer Partners) with the objective to assist the goverment in monitoring the prices of goods (price tags) and services.

The group was rebranded again as Skuad Pengguna in order to strengthen and improve the effectiveness of its function across the country. In addition, the number of Skuad Pengguna is expanded in collaboration with Consumerism NGO, Non-Consumerism NGO business associations and the public. This synergy is very important in creating an integrated and precise consumerism movement for upholding the consumer rights. All information, promotions and on line registrations to become a member of Skuad Pengguna can be accessed at


MGPK is a council chaired by Minister of Domestic Trade and Consumer Affairs and its committee consists of all the State Chairman of the Consumer Movement (GPN), which consists the State Director of Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) and the appointed Co-Chairman from the consumers’ association. MGPK’s objective is to discuss issues on consumerism, to coordinate the implementation of consumer programs and activities at state and district levels and also serves as the liaison body between the Federal and State governments in the areas of consumerism.


GPN is a forum chaired by the Chairman of the State Consumer Movement (GPN) which are State Director of the Ministry Domestic Trade and Consumer Affairs (KPDNHEP), and appointed Co-Chairman from the consumer organizations, representatives from State business enterprises, State Agencies and the District Chairman of the Consumer Movement (GPD). GPN was established to provide an official forum to discuss and to solve consumer problems at the state level. This is in line with the Ministry’s vision to focus on people, especially at state and district levels that currently they are lack of channels to voice their concerns. With this GPN, the Ministry has established a channel allowing all parties to jointly discuss and find ways to overcome consumer issue.


GPD is a forum chaired by the Head Branch of the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) and the co-chairman which is appointed among GPDs, and it’s committee consisting of representatives from consumer associations in district level, representatives from local business organizations, Government agencies at district level and individuals who are active in the field of consumerism. GPD main tasks includes of the following tasks: –

i.To plan, coordinate and implement activities of consumerism at district level;

ii.To advice to the Gerakan Pengguna Negeri (GPN) on any matters relating to the consumer;

iii. To help, investigate and address the issues of consumerism at district level;

iv.To help to move the Skuad Pengguna;

v. To assist in program / activities organized by the State and branches of KPDNHEP


KPDNHEP is always supporting the establishment of associations or consumer organizations at district and state levels. In addition, the ministry work closely with the association / organization in implementing consumer education programs throughout the country. This is consistent with the Ministry’s intention to create a partnership between the government, non-government and consumers whereas the Ministry facilitate in any related issues.


The Ministry has introduced PHEPD on May 1, 2007 for an effort by the Ministry to help to raise awareness and consumer education in the society especially in rural constituencies. This program aims to assist the implementation of the activities conducted by the Ministry through the GPN and the GPD. The functions of PHEPD are:

a.To assist the Ministry in implementing the activities of consumerism in their respective areas

b.To guide and assist members of the community to make any complaints relating to consumerism.

c.To help to distribute information to the consumerism to the local community.


Rural Consumerism Programs is another initiative by the Ministry (KPDNHEP) which aims to increase consumer awareness among the people, especially for rural communities. Rural communities are very vulnerable to be the victim of fraud and abuse. Rural Consumerism program provides exposure, awareness and consumer knowledge to rural communities.