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Home Consumerism Consumer Rights Tribunal for Consumer Claim Hearing Procedure
  • Upon a claim being filed in the Tribunal, a Notice of Hearing will be issued by the Secretary or Assistant Secretary to the Tribunal in Form 4 stating the date, time and place of hearing of the claim to the Claimant and Respondent at least 14 days before the date of hearing.

  •  At the hearing, the Claimant and Respondent cannot be represented by a lawyer and shall conduct the hearing on their own.

  •  If the claimant is a minor or a person under a disability, he may be represented by his next friend or guardian ad litem.

    Where the Respondent is a firm or company, it may be represented by its full-time paid employee.

  •  The hearing of a claim at the Tribunal will be conducted before a member of the Tribunal (to be known as “President” during the hearing) who sits alone and he may at any time assist both parties in conducting their cases.

  •  At the hearing, the Tribunal shall, where appropriate, assist both parties to effect a settlement of the claim by consent.

  •  At the hearing, both parties shall be entitled to adduce evidence, call any witness or produce any document, record or thing in support of their cases.

  •  All hearings before the Tribunal shall be open to the public.