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Home Consumerism Consumer Rights Tribunal for Consumer Claim Filing And Registration Procedure

The filing and registration procedures of a claim and defence are briefly as follows:

  • All claims must be made by using Form 1 which can be obtained for free from any nearest Tribunal office;
  • The Claimant must submit 4 copies of Form 1 to the nearest Tribunal office with a filing fee of RM5.00.
  • Form 1 will be registered, dated and signed by the Secretary of the Tribunal and affixed with the Tribunal seal. Two copies of Form 1 that have been affixed with the seal of the Tribunal shall be returned to the claimant for service on the Respondent.
  • Submission of Form 1 to a respondent may be done in any of the following manner:
    • If the Respondent is an individual :
      • by leaving the document with that person; or
      • by handing over the document to that person; or
      • by posting the document in a pre-paid registered letter addressed to that person at his address for service or last known address.
  • If the Respondent is a body corporate or a firm:
    • by leaving the document with the director, manager, secretary or other similar officer of the body corporate or the proprietor of the firm;
    • by tendering the document to any of the persons mentioned above; or
    • by posting the document in a pre-paid registered letter addressed to any of the persons mentioned above at the registered office of the body corporate or firm or at its address for service.
  • The respondent who received the sealed copy of Form 1 from the claimant shall, if he disputes the claim, file his statement of defense and counter-claim (if any) in Form 2 which can be obtained for free from the Tribunal’s office;
  • Form 2 must be submitted in 4 copies at the same Tribunal’s office where Form 1 was submitted earlier within 14 days after the receipt of Form 1 by the Respondent;
  • The filing fee for Form 2 is RM5.00 and an official receipt will be issued to the Respondent;
  • Form 2 will be registered, dated and signed by the Secretary of the Tribunal and affixed with the Tribunal seal. Two copies of Form 2 that have been affixed with the seal of the Tribunal shall be returned to the respondent and 1 copy to be extended to the claimant.
  • The claimant who received a sealed copy of Form 2 shall file his defence to a claim-counter (if any) in Form 3 which can be obtained for free from the Tribunal’s office;
  • Form 3 must be submitted in 4 copies at the same Tribunal’s office within 14 days from the date of Form 2 submission by the claimant. There is no filing fee for Form 3
  • Form 3 will be registered, dated, signed and affixed with the Tribunal seal by the Secretary of the Tribunal and 2 copies of Form 3 which have been affixed with the Tribunal seal shall be returned to the claimant to serve one copy on the Respondent.

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