Consumerism Movement (CM) Division is a core part of the Ministry and it is responsible for disseminating information and implementing consumer awareness activities to all levels of society.

The duties and responsibilities of the Division are carried out by the following 3 (three) sections:

1. Consumerism Movement Development Unit (unit G);
2. Consumer Education and Training Unit (Unit L); and
3. Management Service and Complaints Unit (unit A).

VISION

Create a consumer-friendly society where members are able to protect themselves.

MISSION

Strengthening consumer protection through the formulation of consumerism policy and legislative provisions under the Consumer Protection Act 1999 and the regulations thereunder, as well as organize consumerism movement programs and training and advisory services.

1. To increase consumer awareness and protection through training and education on consumerism and the provision of relevant information sources;
2. To develop more effective consumerism movements; and
3. To manage consumer complaints efficiently;

The Main Function of CM covers the following aspects :

1. Plan and implement consumer education programs such as seminars, lectures, workshops and exhibitions on consumerism.
2. Plan and implement consumer awareness programs such as the National Consumer Month, Interactive Consumer Challenges for School Consumer Club, Students Consumers Movement Conference and consumer programs in general
3. Develop domestic consumerism movements through smart partnerships including conducting programs in collaboration with consumer associations (NGOs), State Consumer Movement (SCM), Regional Consumer Movement (RCM) and Consumer Squad etc.
4. Manage and supervise the District Consumer Movement (DCM); and
5. Handle consumer complaints and provide advisory service